Policies

Shipping Policy

At Braj Madhuri, we strive to deliver authentic spiritual products sourced directly from Braj Dham to devotees worldwide with utmost care and devotion.

Order Processing

All orders are processed within 1–3 business days after order confirmation and payment receipt.
During festivals, special occasions, or high-order volume periods, processing times may be slightly longer.
Customers will be notified in case of any significant delay.

Shipping Charges

Shipping charges are calculated based on the weight, dimensions, and destination of the package.
Shipping costs are displayed or communicated before order dispatch.
We do not follow a fixed shipping rate; charges vary according to courier partner rates and package specifications.

Domestic Shipping (India)

Orders are generally delivered within 3–10 business days after dispatch, depending on the destination and courier service availability.
Delivery timelines may vary for remote or rural locations.

International Shipping

We ship worldwide.
International delivery timelines typically range from 7–21 business days, depending on the destination country, customs clearance, and local courier services.
Customers are responsible for any customs duties, taxes, or import charges levied by their country.

Tracking Information

Once the order is dispatched, tracking details will be shared with the customer via WhatsApp, email, or SMS (where applicable).

Packaging

All products are carefully packed to ensure safe delivery.
Special attention is given to fragile items such as perfumes, deity accessories, and devotional articles.

Delayed or Lost Shipments

While we work with reliable courier partners, Braj Madhuri is not liable for delays caused by courier companies, weather conditions, customs clearance, strikes, or other unforeseen circumstances.
In case of a lost shipment, we will coordinate with the courier partner to resolve the issue as quickly as possible.

Incorrect Address

Customers are responsible for providing accurate shipping information.
Braj Madhuri will not be responsible for delays or additional shipping charges arising from incorrect or incomplete addresses.

Contact Us

For any shipping-related queries, please contact us:

Braj Madhuri
WhatsApp: +91 84489 04455
Email: brajmadhuriofficial@gmail.com

We are grateful for the opportunity to serve devotees around the world and bring the blessings of Braj Dham to your doorstep.